{"id":18395,"date":"2026-03-03T05:13:44","date_gmt":"2026-03-03T05:13:44","guid":{"rendered":"https:\/\/ptipd.uin-malang.ac.id\/?page_id=18395"},"modified":"2026-03-04T06:52:19","modified_gmt":"2026-03-04T06:52:19","slug":"dumas","status":"publish","type":"page","link":"https:\/\/ptipd.uin-malang.ac.id\/en\/layanan\/dumas\/","title":{"rendered":"Dumas"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"18395\" class=\"elementor elementor-18395\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3fef1172 e-flex e-con-boxed e-con e-parent\" data-id=\"3fef1172\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7aa41580 elementor-widget elementor-widget-heading\" data-id=\"7aa41580\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Dumas<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3973e940 elementor-widget elementor-widget-text-editor\" data-id=\"3973e940\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Pusat Layanan Pengaduan &amp; Bantuan Terpadu<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-207013bd e-flex e-con-boxed e-con e-parent\" data-id=\"207013bd\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-515dbab4 e-con-full e-flex e-con e-child\" data-id=\"515dbab4\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-3697ffeb e-con-full container-icon e-flex e-con e-child\" data-id=\"3697ffeb\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-404083d9 elementor-widget elementor-widget-image\" data-id=\"404083d9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"100\" height=\"100\" src=\"https:\/\/ptipd.uin-malang.ac.id\/wp-content\/uploads\/2026\/02\/icons8-helpdesk-100.png\" class=\"attachment-large size-large wp-image-17557\" alt=\"\" srcset=\"https:\/\/ptipd.uin-malang.ac.id\/wp-content\/uploads\/2026\/02\/icons8-helpdesk-100.png 100w, https:\/\/ptipd.uin-malang.ac.id\/wp-content\/uploads\/2026\/02\/icons8-helpdesk-100-12x12.png 12w\" sizes=\"(max-width: 100px) 100vw, 100px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-c983e13 e-con-full e-flex e-con e-child\" data-id=\"c983e13\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-30e7178c elementor-widget elementor-widget-heading\" data-id=\"30e7178c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Satu Pintu Layanan untuk Solusi dan Fasilitas Akademik<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3d7a4b5e elementor-widget elementor-widget-text-editor\" data-id=\"3d7a4b5e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p data-path-to-node=\"2,0\">Sistem Pengaduan Masyarakat (DUMAS) UIN Maulana Malik Ibrahim Malang hadir sebagai platform integrasi layanan bantuan dan penyaluran aspirasi civitas akademika yang mencakup berbagai dimensi pelayanan universitas, mulai dari dukungan teknologi informasi PTIPD, birokrasi administrasi akademik, hingga unit layanan spesifik di tingkat fakultas, guna menjamin transparansi serta efektivitas penyelesaian berbagai hambatan operasional demi terwujudnya ekosistem pendidikan yang inklusif dan responsif.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-26d9b1a elementor-widget elementor-widget-button\" data-id=\"26d9b1a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/dumas.uin-malang.ac.id\/\" target=\"_blank\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Kunjungi Protal Dumas<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-4f25bfb e-flex e-con-boxed e-con e-parent\" data-id=\"4f25bfb\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0e0bd5d elementor-widget elementor-widget-heading\" data-id=\"0e0bd5d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Mengapa Harus Melalui Portal DUMAS?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-3dfa0d2 e-grid e-con-full e-con e-child\" data-id=\"3dfa0d2\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-e182a0f e-con-full e-flex e-con e-child\" data-id=\"e182a0f\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-19c1cee e-con-full container-icon e-flex e-con e-child\" data-id=\"19c1cee\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1b8558a elementor-widget elementor-widget-image\" data-id=\"1b8558a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"100\" height=\"100\" src=\"https:\/\/ptipd.uin-malang.ac.id\/wp-content\/uploads\/2026\/03\/icons8-bright-100.png\" class=\"attachment-thumbnail size-thumbnail wp-image-18411\" alt=\"\" srcset=\"https:\/\/ptipd.uin-malang.ac.id\/wp-content\/uploads\/2026\/03\/icons8-bright-100.png 100w, https:\/\/ptipd.uin-malang.ac.id\/wp-content\/uploads\/2026\/03\/icons8-bright-100-12x12.png 12w\" sizes=\"(max-width: 100px) 100vw, 100px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-01a2960 elementor-widget elementor-widget-heading\" data-id=\"01a2960\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Transparansi Status Laporan<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c9d9e23 elementor-widget elementor-widget-text-editor\" data-id=\"c9d9e23\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Setiap kendala yang Anda ajukan memiliki nomor tiket unik yang memungkinkan Anda memantau progres penanganan secara <i data-path-to-node=\"8,0,0\" data-index-in-node=\"144\">real-time<\/i> hingga solusi diberikan.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-2ec823d e-con-full e-flex e-con e-child\" data-id=\"2ec823d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-e16aa51 e-con-full container-icon e-flex e-con e-child\" data-id=\"e16aa51\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-762165f elementor-widget elementor-widget-image\" data-id=\"762165f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"100\" height=\"100\" src=\"https:\/\/ptipd.uin-malang.ac.id\/wp-content\/uploads\/2026\/03\/icons8-time-span-100.png\" class=\"attachment-thumbnail size-thumbnail wp-image-18412\" alt=\"\" srcset=\"https:\/\/ptipd.uin-malang.ac.id\/wp-content\/uploads\/2026\/03\/icons8-time-span-100.png 100w, https:\/\/ptipd.uin-malang.ac.id\/wp-content\/uploads\/2026\/03\/icons8-time-span-100-12x12.png 12w\" sizes=\"(max-width: 100px) 100vw, 100px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-631c986 elementor-widget elementor-widget-heading\" data-id=\"631c986\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Respon Penanganan Terukur<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4ff2774 elementor-widget elementor-widget-text-editor\" data-id=\"4ff2774\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Laporan didistribusikan secara otomatis kepada unit kerja terkait untuk memastikan waktu respon yang lebih cepat dan tepat sasaran.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-0c574a4 e-con-full e-flex e-con e-child\" data-id=\"0c574a4\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-53e4c4a e-con-full container-icon e-flex e-con e-child\" data-id=\"53e4c4a\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-001fa94 elementor-widget elementor-widget-image\" data-id=\"001fa94\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"100\" height=\"100\" src=\"https:\/\/ptipd.uin-malang.ac.id\/wp-content\/uploads\/2026\/03\/icons8-compose-100.png\" class=\"attachment-thumbnail size-thumbnail wp-image-18413\" alt=\"\" srcset=\"https:\/\/ptipd.uin-malang.ac.id\/wp-content\/uploads\/2026\/03\/icons8-compose-100.png 100w, https:\/\/ptipd.uin-malang.ac.id\/wp-content\/uploads\/2026\/03\/icons8-compose-100-12x12.png 12w\" sizes=\"(max-width: 100px) 100vw, 100px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e4c0618 elementor-widget elementor-widget-heading\" data-id=\"e4c0618\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Dokumentasi Riwayat Bantuan<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a43ada7 elementor-widget elementor-widget-text-editor\" data-id=\"a43ada7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Menyimpan seluruh catatan komunikasi dan solusi yang pernah diberikan, memudahkan Anda merujuk kembali pada kendala serupa di masa mendatang.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-f79cb6b e-con-full e-flex e-con e-child\" data-id=\"f79cb6b\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-394ace5 e-con-full container-icon e-flex e-con e-child\" data-id=\"394ace5\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-59b95eb elementor-widget elementor-widget-image\" data-id=\"59b95eb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"100\" height=\"100\" src=\"https:\/\/ptipd.uin-malang.ac.id\/wp-content\/uploads\/2026\/03\/icons8-shield-100.png\" class=\"attachment-thumbnail size-thumbnail wp-image-18414\" alt=\"\" srcset=\"https:\/\/ptipd.uin-malang.ac.id\/wp-content\/uploads\/2026\/03\/icons8-shield-100.png 100w, https:\/\/ptipd.uin-malang.ac.id\/wp-content\/uploads\/2026\/03\/icons8-shield-100-12x12.png 12w\" sizes=\"(max-width: 100px) 100vw, 100px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8b2145d elementor-widget elementor-widget-heading\" data-id=\"8b2145d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Keamanan dan Kerahasiaan Data<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-28e1962 elementor-widget elementor-widget-text-editor\" data-id=\"28e1962\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Seluruh informasi pribadi dan detail pengaduan dikelola dengan enkripsi standar universitas untuk menjaga privasi dan keamanan identitas pelapor.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-5ccf608 e-con-full e-flex e-con e-child\" data-id=\"5ccf608\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-38f59a0 e-con-full container-icon e-flex e-con e-child\" data-id=\"38f59a0\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7377ace elementor-widget elementor-widget-image\" data-id=\"7377ace\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"100\" height=\"100\" src=\"https:\/\/ptipd.uin-malang.ac.id\/wp-content\/uploads\/2026\/03\/icons8-flash-on-100.png\" class=\"attachment-thumbnail size-thumbnail wp-image-18415\" alt=\"\" srcset=\"https:\/\/ptipd.uin-malang.ac.id\/wp-content\/uploads\/2026\/03\/icons8-flash-on-100.png 100w, https:\/\/ptipd.uin-malang.ac.id\/wp-content\/uploads\/2026\/03\/icons8-flash-on-100-12x12.png 12w\" sizes=\"(max-width: 100px) 100vw, 100px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e210a6f elementor-widget elementor-widget-heading\" data-id=\"e210a6f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Efisiensi Prosedur Birokrasi<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-57a50e2 elementor-widget elementor-widget-text-editor\" data-id=\"57a50e2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Memangkas rantai birokrasi fisik; Anda tidak perlu mendatangi berbagai kantor unit kerja karena seluruh koordinasi bantuan dilakukan secara digital.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-efa2cf2 e-con-full e-flex e-con e-child\" data-id=\"efa2cf2\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-36700cb e-con-full container-icon e-flex e-con e-child\" data-id=\"36700cb\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e6da82c elementor-widget elementor-widget-image\" data-id=\"e6da82c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"100\" height=\"100\" src=\"https:\/\/ptipd.uin-malang.ac.id\/wp-content\/uploads\/2026\/03\/icons8-paste-special-100.png\" class=\"attachment-thumbnail size-thumbnail wp-image-18416\" alt=\"\" srcset=\"https:\/\/ptipd.uin-malang.ac.id\/wp-content\/uploads\/2026\/03\/icons8-paste-special-100.png 100w, https:\/\/ptipd.uin-malang.ac.id\/wp-content\/uploads\/2026\/03\/icons8-paste-special-100-12x12.png 12w\" sizes=\"(max-width: 100px) 100vw, 100px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9dfbbfc elementor-widget elementor-widget-heading\" data-id=\"9dfbbfc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Basis Peningkatan Layanan<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ad53bde elementor-widget elementor-widget-text-editor\" data-id=\"ad53bde\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Setiap umpan balik (<i data-path-to-node=\"8,5,0\" data-index-in-node=\"46\">feedback<\/i>) yang Anda berikan setelah tiket selesai menjadi bahan evaluasi penting bagi universitas untuk terus meningkatkan kualitas pelayanan publik.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-20aeb3f e-flex e-con-boxed e-con e-parent\" data-id=\"20aeb3f\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3087724 elementor-widget elementor-widget-heading\" data-id=\"3087724\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Cara pengiriman aduan melalui Portal Dumas<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-cc17e86 elementor-widget elementor-widget-zigzag\" data-id=\"cc17e86\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;image_shape&quot;:&quot;sharp&quot;}\" data-widget_type=\"zigzag.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"ehp-zigzag has-direction-start has-image-stretch\">\n\t\t\t\t\t\t\t<div class=\"ehp-zigzag__item-wrapper\">\n\t\t\t\t\t<div class=\"ehp-zigzag__item-container\">\n\t\t\t\t\t\t\t\t<div class=\"ehp-zigzag__graphic-element-container has-image\">\n\t\t\t\t\t\t<div class=\"ehp-image ehp-zigzag__image-container\">\n\t\t\t\t<img decoding=\"async\" class=\"ehp-image__img ehp-zigzag__img has-shape-sharp shape-type-image\" src=\"https:\/\/ptipd.uin-malang.ac.id\/wp-content\/uploads\/2026\/03\/2026-03-03-13_33_39-Greenshot-e1772520102367.png\" title=\"2026-03-03 13_33_39-Greenshot\" alt=\"2026-03-03 13_33_39-Greenshot\" loading=\"lazy\" \/>\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"ehp-zigzag__text-container is-graphic-image\">\n\t\t\t<h2 class=\"ehp-zigzag__title\">Buka Portal Dumas<\/h2><p class=\"ehp-zigzag__description\">Buka portal dumas kemudian klik tombol \"Kirim Aduan\"<\/p>\t\t<div class=\"ehp-zigzag__button-container\">\n\t\t\t<a class=\"ehp-button ehp-button--primary ehp-zigzag__button ehp-zigzag__button--primary is-type-link\" href=\"https:\/\/dumas.uin-malang.ac.id\/\" target=\"_blank\">\n\t\t\t\t<span class=\"ehp-zigzag__button-text\">Klik di sini untuk menuju ke Portal<\/span>\t\t\t\t\t<\/a>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"ehp-zigzag__item-wrapper\">\n\t\t\t\t\t<div class=\"ehp-zigzag__item-container\">\n\t\t\t\t\t\t\t\t<div class=\"ehp-zigzag__graphic-element-container has-image\">\n\t\t\t\t\t\t<div class=\"ehp-image ehp-zigzag__image-container ehp-image ehp-zigzag__image-container\">\n\t\t\t\t<img decoding=\"async\" class=\"ehp-image__img ehp-zigzag__img has-shape-sharp shape-type-image\" src=\"https:\/\/ptipd.uin-malang.ac.id\/wp-content\/uploads\/2026\/03\/2026-03-03-13_52_10-Greenshot.png\" title=\"2026-03-03 13_52_10-Greenshot\" alt=\"2026-03-03 13_52_10-Greenshot\" loading=\"lazy\" \/>\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"ehp-zigzag__text-container is-graphic-image\">\n\t\t\t<h2 class=\"ehp-zigzag__title\">Pilih Jenis Aduan<\/h2><p class=\"ehp-zigzag__description\">Pilih jenis layanan yang ingin anda ajukan pengaduan, kemuduan klik tombol \"Klik untuk melanjutkan\"<\/p>\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"ehp-zigzag__item-wrapper\">\n\t\t\t\t\t<div class=\"ehp-zigzag__item-container\">\n\t\t\t\t\t\t\t\t<div class=\"ehp-zigzag__graphic-element-container has-image\">\n\t\t\t\t\t\t<div class=\"ehp-image ehp-zigzag__image-container ehp-image ehp-zigzag__image-container ehp-image ehp-zigzag__image-container\">\n\t\t\t\t<img decoding=\"async\" class=\"ehp-image__img ehp-zigzag__img has-shape-sharp shape-type-image\" src=\"https:\/\/ptipd.uin-malang.ac.id\/wp-content\/uploads\/2026\/03\/dumas-Isian-scaled.jpg\" title=\"dumas Isian\" alt=\"dumas Isian\" loading=\"lazy\" \/>\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"ehp-zigzag__text-container is-graphic-image\">\n\t\t\t<h2 class=\"ehp-zigzag__title\">Lengkapi Data Isian<\/h2><p class=\"ehp-zigzag__description\">Lengkapi isian yang dibutuhkan pada layanan aduan yang diajukan, Kemuduan klik tombol \"Kirim Aduan\" yang berada di bagian bawah halaman.<\/p>\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"ehp-zigzag__item-wrapper\">\n\t\t\t\t\t<div class=\"ehp-zigzag__item-container\">\n\t\t\t\t\t\t\t\t<div class=\"ehp-zigzag__graphic-element-container has-image\">\n\t\t\t\t\t\t<div class=\"ehp-image ehp-zigzag__image-container ehp-image ehp-zigzag__image-container ehp-image ehp-zigzag__image-container ehp-image ehp-zigzag__image-container\">\n\t\t\t\t<img decoding=\"async\" class=\"ehp-image__img ehp-zigzag__img has-shape-sharp shape-type-image\" src=\"https:\/\/ptipd.uin-malang.ac.id\/wp-content\/uploads\/2026\/03\/2026-03-03-14_12_18-Dumas.png\" title=\"2026-03-03 14_12_18-Dumas\" alt=\"2026-03-03 14_12_18-Dumas\" loading=\"lazy\" \/>\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"ehp-zigzag__text-container is-graphic-image\">\n\t\t\t<h2 class=\"ehp-zigzag__title\">Aduan Terkirim<\/h2><p class=\"ehp-zigzag__description\">Setelah anda mengirimkan aduan, anda akan mendapatkan ID Aduan pada halaman baru yang muncul dan pada email anda (yang telah anda isikan pada halaman sebelumnya). ID Aduan ini digunakan untuk melacak status dan tindak lanjut aduan anda. Anda juga bisa melacak status adua anda melalui link yang terkirim di email anda.<\/p>\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-f9b2134 e-flex e-con-boxed e-con e-parent\" data-id=\"f9b2134\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4419178 elementor-widget elementor-widget-heading\" data-id=\"4419178\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Cara Melacak Status Aduan Dumas<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d9e749b elementor-widget elementor-widget-zigzag\" data-id=\"d9e749b\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;image_shape&quot;:&quot;sharp&quot;}\" data-widget_type=\"zigzag.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"ehp-zigzag has-direction-start has-image-stretch\">\n\t\t\t\t\t\t\t<div class=\"ehp-zigzag__item-wrapper\">\n\t\t\t\t\t<div class=\"ehp-zigzag__item-container\">\n\t\t\t\t\t\t\t\t<div class=\"ehp-zigzag__graphic-element-container has-image\">\n\t\t\t\t\t\t<div class=\"ehp-image ehp-zigzag__image-container\">\n\t\t\t\t<img decoding=\"async\" class=\"ehp-image__img ehp-zigzag__img has-shape-sharp shape-type-image\" src=\"https:\/\/ptipd.uin-malang.ac.id\/wp-content\/uploads\/2026\/03\/2026-03-04-13_21_53-Greenshot-e1772605673718.png\" title=\"2026-03-04 13_21_53-Greenshot\" alt=\"2026-03-04 13_21_53-Greenshot\" loading=\"lazy\" \/>\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"ehp-zigzag__text-container is-graphic-image\">\n\t\t\t<h2 class=\"ehp-zigzag__title\">Masuk ke Portal Pelacakan<\/h2><p class=\"ehp-zigzag__description\">Klik menu \"Lihat Aduan\" yang berada di top bar menu Portal  Dumas atau klik link yang berada di bawah ini.<\/p>\t\t<div class=\"ehp-zigzag__button-container\">\n\t\t\t<a class=\"ehp-button ehp-button--primary ehp-zigzag__button ehp-zigzag__button--primary is-type-link\" href=\"https:\/\/dumas.uin-malang.ac.id\/ticket.php\" target=\"_blank\">\n\t\t\t\t<span class=\"ehp-zigzag__button-text\">Portal Lihat Aduan<\/span>\t\t\t\t\t<\/a>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"ehp-zigzag__item-wrapper\">\n\t\t\t\t\t<div class=\"ehp-zigzag__item-container\">\n\t\t\t\t\t\t\t\t<div class=\"ehp-zigzag__graphic-element-container has-image\">\n\t\t\t\t\t\t<div class=\"ehp-image ehp-zigzag__image-container ehp-image ehp-zigzag__image-container\">\n\t\t\t\t<img decoding=\"async\" class=\"ehp-image__img ehp-zigzag__img has-shape-sharp shape-type-image\" src=\"https:\/\/ptipd.uin-malang.ac.id\/wp-content\/uploads\/2026\/03\/2026-03-04-13_33_22-Dumas.png\" title=\"2026-03-04 13_33_22-Dumas\" alt=\"2026-03-04 13_33_22-Dumas\" loading=\"lazy\" \/>\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"ehp-zigzag__text-container is-graphic-image\">\n\t\t\t<h2 class=\"ehp-zigzag__title\">Masukan Id Aduan<\/h2><p class=\"ehp-zigzag__description\">Masukkan ID Aduan yang anda dapatkan ketika pertamakali berhasil menmbuat aduan atau data Aduan yang berisi ID Aduan yang juga terkirim ke email anda (ID Aduan biasanya berformat : XXX-XXX-XXXX), kemudian klik \"Lihat Aduan\"<\/p>\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"ehp-zigzag__item-wrapper\">\n\t\t\t\t\t<div class=\"ehp-zigzag__item-container\">\n\t\t\t\t\t\t\t\t<div class=\"ehp-zigzag__graphic-element-container has-image\">\n\t\t\t\t\t\t<div class=\"ehp-image ehp-zigzag__image-container ehp-image ehp-zigzag__image-container ehp-image ehp-zigzag__image-container\">\n\t\t\t\t<img decoding=\"async\" class=\"ehp-image__img ehp-zigzag__img has-shape-sharp shape-type-image\" src=\"https:\/\/ptipd.uin-malang.ac.id\/wp-content\/uploads\/2026\/03\/2026-03-04-13_38_52-Greenshot-e1772606762114.png\" title=\"2026-03-04 13_38_52-Greenshot\" alt=\"2026-03-04 13_38_52-Greenshot\" loading=\"lazy\" \/>\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"ehp-zigzag__text-container is-graphic-image\">\n\t\t\t<h2 class=\"ehp-zigzag__title\">Masuk portal aduan<\/h2><p class=\"ehp-zigzag__description\">Setelah anda memasukkan ID dan email yang valid, anda akan masuk ke portal Aduan Dumas dan anda bisa menerima layanan pengaduan dari pihak yang menangani aduan anda<\/p>\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Pusat Layanan Pengaduan &amp; Bantuan Terpadu Satu Pintu Layanan untuk Solusi dan Fasilitas Akademik Sistem Pengaduan Masyarakat (DUMAS) UIN Maulana Malik Ibrahim Malang hadir sebagai platform integrasi layanan bantuan dan penyaluran aspirasi civitas akademika yang mencakup berbagai dimensi pelayanan universitas, mulai dari dukungan teknologi informasi PTIPD, birokrasi administrasi akademik, hingga unit layanan spesifik di tingkat [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":15848,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"class_list":["post-18395","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/ptipd.uin-malang.ac.id\/en\/wp-json\/wp\/v2\/pages\/18395","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/ptipd.uin-malang.ac.id\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/ptipd.uin-malang.ac.id\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/ptipd.uin-malang.ac.id\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/ptipd.uin-malang.ac.id\/en\/wp-json\/wp\/v2\/comments?post=18395"}],"version-history":[{"count":55,"href":"https:\/\/ptipd.uin-malang.ac.id\/en\/wp-json\/wp\/v2\/pages\/18395\/revisions"}],"predecessor-version":[{"id":18472,"href":"https:\/\/ptipd.uin-malang.ac.id\/en\/wp-json\/wp\/v2\/pages\/18395\/revisions\/18472"}],"up":[{"embeddable":true,"href":"https:\/\/ptipd.uin-malang.ac.id\/en\/wp-json\/wp\/v2\/pages\/15848"}],"wp:attachment":[{"href":"https:\/\/ptipd.uin-malang.ac.id\/en\/wp-json\/wp\/v2\/media?parent=18395"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}