{"id":18395,"date":"2026-03-03T05:13:44","date_gmt":"2026-03-03T05:13:44","guid":{"rendered":"https:\/\/ptipd.uin-malang.ac.id\/?page_id=18395"},"modified":"2026-03-04T06:52:19","modified_gmt":"2026-03-04T06:52:19","slug":"dumas","status":"publish","type":"page","link":"https:\/\/ptipd.uin-malang.ac.id\/en\/layanan\/dumas\/","title":{"rendered":"Dumas"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"18395\" class=\"elementor elementor-18395\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3fef1172 e-flex e-con-boxed e-con e-parent\" data-id=\"3fef1172\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7aa41580 elementor-widget elementor-widget-heading\" data-id=\"7aa41580\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Dumas<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3973e940 elementor-widget elementor-widget-text-editor\" data-id=\"3973e940\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Integrated Complaint &amp; Assistance Service Center<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-207013bd e-flex e-con-boxed e-con e-parent\" data-id=\"207013bd\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-515dbab4 e-con-full e-flex e-con e-child\" data-id=\"515dbab4\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-3697ffeb e-con-full container-icon e-flex e-con e-child\" data-id=\"3697ffeb\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-404083d9 elementor-widget elementor-widget-image\" data-id=\"404083d9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"100\" height=\"100\" src=\"https:\/\/ptipd.uin-malang.ac.id\/wp-content\/uploads\/2026\/02\/icons8-helpdesk-100.png\" class=\"attachment-large size-large wp-image-17557\" alt=\"\" srcset=\"https:\/\/ptipd.uin-malang.ac.id\/wp-content\/uploads\/2026\/02\/icons8-helpdesk-100.png 100w, https:\/\/ptipd.uin-malang.ac.id\/wp-content\/uploads\/2026\/02\/icons8-helpdesk-100-12x12.png 12w\" sizes=\"(max-width: 100px) 100vw, 100px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-c983e13 e-con-full e-flex e-con e-child\" data-id=\"c983e13\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-30e7178c elementor-widget elementor-widget-heading\" data-id=\"30e7178c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">One-Stop Service for Academic Solutions and Facilities<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3d7a4b5e elementor-widget elementor-widget-text-editor\" data-id=\"3d7a4b5e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p data-path-to-node=\"2,0\">The Public Complaints System (DUMAS) of UIN Maulana Malik Ibrahim Malang is present as an integrated platform for assistance services and channeling aspirations of the academic community that covers various dimensions of university services, starting from PTIPD information technology support, academic administration bureaucracy, to specific service units at the faculty level, in order to ensure transparency and effectiveness in resolving various operational obstacles for the realization of an inclusive and responsive education ecosystem.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-26d9b1a elementor-widget elementor-widget-button\" data-id=\"26d9b1a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/dumas.uin-malang.ac.id\/\" target=\"_blank\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Visit Dumas Portal<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-4f25bfb e-flex e-con-boxed e-con e-parent\" data-id=\"4f25bfb\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0e0bd5d elementor-widget elementor-widget-heading\" data-id=\"0e0bd5d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Why Go Through the DUMAS Portal?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-3dfa0d2 e-grid e-con-full e-con e-child\" data-id=\"3dfa0d2\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-e182a0f e-con-full e-flex e-con e-child\" data-id=\"e182a0f\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-19c1cee e-con-full container-icon e-flex e-con e-child\" data-id=\"19c1cee\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1b8558a elementor-widget elementor-widget-image\" data-id=\"1b8558a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"100\" height=\"100\" src=\"https:\/\/ptipd.uin-malang.ac.id\/wp-content\/uploads\/2026\/03\/icons8-bright-100.png\" class=\"attachment-thumbnail size-thumbnail wp-image-18411\" alt=\"\" srcset=\"https:\/\/ptipd.uin-malang.ac.id\/wp-content\/uploads\/2026\/03\/icons8-bright-100.png 100w, https:\/\/ptipd.uin-malang.ac.id\/wp-content\/uploads\/2026\/03\/icons8-bright-100-12x12.png 12w\" sizes=\"(max-width: 100px) 100vw, 100px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-01a2960 elementor-widget elementor-widget-heading\" data-id=\"01a2960\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Report Status Transparency<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c9d9e23 elementor-widget elementor-widget-text-editor\" data-id=\"c9d9e23\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Each issue you submit has a unique ticket number that allows you to monitor the progress of the handling in real time. <i data-path-to-node=\"8,0,0\" data-index-in-node=\"144\">real-time<\/i> until a solution is provided.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-2ec823d e-con-full e-flex e-con e-child\" data-id=\"2ec823d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-e16aa51 e-con-full container-icon e-flex e-con e-child\" data-id=\"e16aa51\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-762165f elementor-widget elementor-widget-image\" data-id=\"762165f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"100\" height=\"100\" src=\"https:\/\/ptipd.uin-malang.ac.id\/wp-content\/uploads\/2026\/03\/icons8-time-span-100.png\" class=\"attachment-thumbnail size-thumbnail wp-image-18412\" alt=\"\" srcset=\"https:\/\/ptipd.uin-malang.ac.id\/wp-content\/uploads\/2026\/03\/icons8-time-span-100.png 100w, https:\/\/ptipd.uin-malang.ac.id\/wp-content\/uploads\/2026\/03\/icons8-time-span-100-12x12.png 12w\" sizes=\"(max-width: 100px) 100vw, 100px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-631c986 elementor-widget elementor-widget-heading\" data-id=\"631c986\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Measured Handling Response<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4ff2774 elementor-widget elementor-widget-text-editor\" data-id=\"4ff2774\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Reports are automatically distributed to relevant work units to ensure faster and more targeted response times.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-0c574a4 e-con-full e-flex e-con e-child\" data-id=\"0c574a4\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-53e4c4a e-con-full container-icon e-flex e-con e-child\" data-id=\"53e4c4a\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-001fa94 elementor-widget elementor-widget-image\" data-id=\"001fa94\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"100\" height=\"100\" src=\"https:\/\/ptipd.uin-malang.ac.id\/wp-content\/uploads\/2026\/03\/icons8-compose-100.png\" class=\"attachment-thumbnail size-thumbnail wp-image-18413\" alt=\"\" srcset=\"https:\/\/ptipd.uin-malang.ac.id\/wp-content\/uploads\/2026\/03\/icons8-compose-100.png 100w, https:\/\/ptipd.uin-malang.ac.id\/wp-content\/uploads\/2026\/03\/icons8-compose-100-12x12.png 12w\" sizes=\"(max-width: 100px) 100vw, 100px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e4c0618 elementor-widget elementor-widget-heading\" data-id=\"e4c0618\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Help History Documentation<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a43ada7 elementor-widget elementor-widget-text-editor\" data-id=\"a43ada7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Keeping records of all communications and solutions ever provided makes it easier for you to refer back to similar issues in the future.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-f79cb6b e-con-full e-flex e-con e-child\" data-id=\"f79cb6b\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-394ace5 e-con-full container-icon e-flex e-con e-child\" data-id=\"394ace5\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-59b95eb elementor-widget elementor-widget-image\" data-id=\"59b95eb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"100\" height=\"100\" src=\"https:\/\/ptipd.uin-malang.ac.id\/wp-content\/uploads\/2026\/03\/icons8-shield-100.png\" class=\"attachment-thumbnail size-thumbnail wp-image-18414\" alt=\"\" srcset=\"https:\/\/ptipd.uin-malang.ac.id\/wp-content\/uploads\/2026\/03\/icons8-shield-100.png 100w, https:\/\/ptipd.uin-malang.ac.id\/wp-content\/uploads\/2026\/03\/icons8-shield-100-12x12.png 12w\" sizes=\"(max-width: 100px) 100vw, 100px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8b2145d elementor-widget elementor-widget-heading\" data-id=\"8b2145d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Data Security and Confidentiality<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-28e1962 elementor-widget elementor-widget-text-editor\" data-id=\"28e1962\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>All personal information and complaint details are managed with university-standard encryption to maintain the privacy and security of the reporter&#039;s identity.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-5ccf608 e-con-full e-flex e-con e-child\" data-id=\"5ccf608\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-38f59a0 e-con-full container-icon e-flex e-con e-child\" data-id=\"38f59a0\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7377ace elementor-widget elementor-widget-image\" data-id=\"7377ace\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"100\" height=\"100\" src=\"https:\/\/ptipd.uin-malang.ac.id\/wp-content\/uploads\/2026\/03\/icons8-flash-on-100.png\" class=\"attachment-thumbnail size-thumbnail wp-image-18415\" alt=\"\" srcset=\"https:\/\/ptipd.uin-malang.ac.id\/wp-content\/uploads\/2026\/03\/icons8-flash-on-100.png 100w, https:\/\/ptipd.uin-malang.ac.id\/wp-content\/uploads\/2026\/03\/icons8-flash-on-100-12x12.png 12w\" sizes=\"(max-width: 100px) 100vw, 100px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e210a6f elementor-widget elementor-widget-heading\" data-id=\"e210a6f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Efficiency of Bureaucratic Procedures<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-57a50e2 elementor-widget elementor-widget-text-editor\" data-id=\"57a50e2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Cutting down on physical bureaucracy; you don&#039;t need to visit various work unit offices because all aid coordination is done digitally.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-efa2cf2 e-con-full e-flex e-con e-child\" data-id=\"efa2cf2\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-36700cb e-con-full container-icon e-flex e-con e-child\" data-id=\"36700cb\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e6da82c elementor-widget elementor-widget-image\" data-id=\"e6da82c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"100\" height=\"100\" src=\"https:\/\/ptipd.uin-malang.ac.id\/wp-content\/uploads\/2026\/03\/icons8-paste-special-100.png\" class=\"attachment-thumbnail size-thumbnail wp-image-18416\" alt=\"\" srcset=\"https:\/\/ptipd.uin-malang.ac.id\/wp-content\/uploads\/2026\/03\/icons8-paste-special-100.png 100w, https:\/\/ptipd.uin-malang.ac.id\/wp-content\/uploads\/2026\/03\/icons8-paste-special-100-12x12.png 12w\" sizes=\"(max-width: 100px) 100vw, 100px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9dfbbfc elementor-widget elementor-widget-heading\" data-id=\"9dfbbfc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Service Improvement Basis<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ad53bde elementor-widget elementor-widget-text-editor\" data-id=\"ad53bde\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Any feedback (<i data-path-to-node=\"8,5,0\" data-index-in-node=\"46\">feedback<\/i>) that you provide after the ticket is completed becomes important evaluation material for the university to continue to improve the quality of public services.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-20aeb3f e-flex e-con-boxed e-con e-parent\" data-id=\"20aeb3f\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3087724 elementor-widget elementor-widget-heading\" data-id=\"3087724\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">How to submit complaints via the Dumas Portal<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-f9b2134 e-flex e-con-boxed e-con e-parent\" data-id=\"f9b2134\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4419178 elementor-widget elementor-widget-heading\" data-id=\"4419178\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">How to Track Dumas Complaint Status<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Pusat Layanan Pengaduan &amp; Bantuan Terpadu Satu Pintu Layanan untuk Solusi dan Fasilitas Akademik Sistem Pengaduan Masyarakat (DUMAS) UIN Maulana Malik Ibrahim Malang hadir sebagai platform integrasi layanan bantuan dan penyaluran aspirasi civitas akademika yang mencakup berbagai dimensi pelayanan universitas, mulai dari dukungan teknologi informasi PTIPD, birokrasi administrasi akademik, hingga unit layanan spesifik di tingkat [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":15848,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"class_list":["post-18395","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/ptipd.uin-malang.ac.id\/en\/wp-json\/wp\/v2\/pages\/18395","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/ptipd.uin-malang.ac.id\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/ptipd.uin-malang.ac.id\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/ptipd.uin-malang.ac.id\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/ptipd.uin-malang.ac.id\/en\/wp-json\/wp\/v2\/comments?post=18395"}],"version-history":[{"count":55,"href":"https:\/\/ptipd.uin-malang.ac.id\/en\/wp-json\/wp\/v2\/pages\/18395\/revisions"}],"predecessor-version":[{"id":18472,"href":"https:\/\/ptipd.uin-malang.ac.id\/en\/wp-json\/wp\/v2\/pages\/18395\/revisions\/18472"}],"up":[{"embeddable":true,"href":"https:\/\/ptipd.uin-malang.ac.id\/en\/wp-json\/wp\/v2\/pages\/15848"}],"wp:attachment":[{"href":"https:\/\/ptipd.uin-malang.ac.id\/en\/wp-json\/wp\/v2\/media?parent=18395"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}