{"id":18395,"date":"2026-03-03T05:13:44","date_gmt":"2026-03-03T05:13:44","guid":{"rendered":"https:\/\/ptipd.uin-malang.ac.id\/?page_id=18395"},"modified":"2026-03-04T06:52:19","modified_gmt":"2026-03-04T06:52:19","slug":"dumas","status":"publish","type":"page","link":"https:\/\/ptipd.uin-malang.ac.id\/en\/layanan\/dumas\/","title":{"rendered":"Dumas"},"content":{"rendered":"
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Dumas<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Integrated Complaint & Assistance Service Center<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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One-Stop Service for Academic Solutions and Facilities<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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The Public Complaints System (DUMAS) of UIN Maulana Malik Ibrahim Malang is present as an integrated platform for assistance services and channeling aspirations of the academic community that covers various dimensions of university services, starting from PTIPD information technology support, academic administration bureaucracy, to specific service units at the faculty level, in order to ensure transparency and effectiveness in resolving various operational obstacles for the realization of an inclusive and responsive education ecosystem.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Why Go Through the DUMAS Portal?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Report Status Transparency<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Each issue you submit has a unique ticket number that allows you to monitor the progress of the handling in real time. real-time<\/i> until a solution is provided.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Measured Handling Response<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Reports are automatically distributed to relevant work units to ensure faster and more targeted response times.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Help History Documentation<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Keeping records of all communications and solutions ever provided makes it easier for you to refer back to similar issues in the future.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Data Security and Confidentiality<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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All personal information and complaint details are managed with university-standard encryption to maintain the privacy and security of the reporter's identity.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Efficiency of Bureaucratic Procedures<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Cutting down on physical bureaucracy; you don't need to visit various work unit offices because all aid coordination is done digitally.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Service Improvement Basis<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Any feedback (feedback<\/i>) that you provide after the ticket is completed becomes important evaluation material for the university to continue to improve the quality of public services.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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How to submit complaints via the Dumas Portal<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Open Dumas Portal<\/h2>

Open the Dumas portal then click the "Submit Complaint" button\"<\/p>\t\t

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Select Complaint Type<\/h2>

Select the type of service you wish to file a complaint about, then click the "Click to continue" button.\"<\/p>\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t

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Complete the data entry<\/h2>

Complete the required fields for the submitted complaint service, then click the "Submit Complaint" button at the bottom of the page.<\/p>\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t

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Complaint Sent<\/h2>

After submitting your complaint, you will receive a Complaint ID on the new page that appears and in your email address (which you entered on the previous page). This Complaint ID is used to track the status and follow-up of your complaint. You can also track the status of your complaint via the link sent to your email.<\/p>\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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How to Track Dumas Complaint Status<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Login to Tracking Portal<\/h2>

Click the "View Complaints" menu in the top menu bar of the Dumas Portal or click the link below.<\/p>\t\t

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Enter Complaint ID<\/h2>

Enter the Complaint ID that you received when you first successfully created a complaint or the Complaint data containing the Complaint ID that was also sent to your email (the Complaint ID is usually in the format: XXX-XXX-XXXX), then click "View Complaint"\"<\/p>\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t

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Enter the complaint portal<\/h2>

After you enter a valid ID and email, you will enter the Dumas Complaints portal and you can receive complaint services from the party handling your complaint.<\/p>\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"

Pusat Layanan Pengaduan & Bantuan Terpadu Satu Pintu Layanan untuk Solusi dan Fasilitas Akademik Sistem Pengaduan Masyarakat (DUMAS) UIN Maulana Malik Ibrahim Malang hadir sebagai platform integrasi layanan bantuan dan penyaluran aspirasi civitas akademika yang mencakup berbagai dimensi pelayanan universitas, mulai dari dukungan teknologi informasi PTIPD, birokrasi administrasi akademik, hingga unit layanan spesifik di tingkat […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":15848,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"class_list":["post-18395","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/ptipd.uin-malang.ac.id\/en\/wp-json\/wp\/v2\/pages\/18395","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/ptipd.uin-malang.ac.id\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/ptipd.uin-malang.ac.id\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/ptipd.uin-malang.ac.id\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/ptipd.uin-malang.ac.id\/en\/wp-json\/wp\/v2\/comments?post=18395"}],"version-history":[{"count":55,"href":"https:\/\/ptipd.uin-malang.ac.id\/en\/wp-json\/wp\/v2\/pages\/18395\/revisions"}],"predecessor-version":[{"id":18472,"href":"https:\/\/ptipd.uin-malang.ac.id\/en\/wp-json\/wp\/v2\/pages\/18395\/revisions\/18472"}],"up":[{"embeddable":true,"href":"https:\/\/ptipd.uin-malang.ac.id\/en\/wp-json\/wp\/v2\/pages\/15848"}],"wp:attachment":[{"href":"https:\/\/ptipd.uin-malang.ac.id\/en\/wp-json\/wp\/v2\/media?parent=18395"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}