{"id":14909,"date":"2024-05-06T09:17:07","date_gmt":"2024-05-06T02:17:07","guid":{"rendered":"https:\/\/ptipd.uin-malang.ac.id\/?p=14909"},"modified":"2024-05-06T09:17:07","modified_gmt":"2024-05-06T02:17:07","slug":"bagaimana-ai-mengubah-help-center-di-tahun-2024","status":"publish","type":"post","link":"https:\/\/ptipd.uin-malang.ac.id\/zh\/bagaimana-ai-mengubah-help-center-di-tahun-2024\/","title":{"rendered":"\u4eba\u5de5\u667a\u80fd\u5c06\u57282024\u5e74\u5982\u4f55\u6539\u53d8\u5e2e\u52a9\u4e2d\u5fc3"},"content":{"rendered":"<p><\/p>\n\n\n\n<h2 class=\"wp-block-heading\">2024\u5e74\uff0c\u7528\u6237\u5e0c\u671b\u80fd\u591f\u72ec\u7acb\u5bfb\u627e\u89e3\u51b3\u65b9\u6848<\/h2>\n\n\n\n<p>\u5728\u5f53\u4eca\u65f6\u4ee3\uff0c, <strong>\u8bb8\u591a\u7528\u6237\u5e0c\u671b\u81ea\u884c\u89e3\u51b3\u95ee\u9898\u3002<\/strong> \uff08\u8fd9\u53ef\u4e0d\u662f\u968f\u4fbf\u8bf4\u8bf4\uff01\uff09HubSpot \u7684\u4e00\u9879\u8c03\u67e5\u53d1\u73b0\uff1a <strong>73% \u7528\u6237\u66f4\u503e\u5411\u4e8e\u72ec\u7acb\u5bfb\u627e\u89e3\u51b3\u65b9\u6848\u3002<\/strong>.<\/p>\n\n\n\n<p>\u4f46\u8fd9\u662f\u5426\u610f\u5473\u7740\u4f60\u53ef\u4ee5\u653e\u4efb\u7528\u6237\uff0c\u8ba9\u4ed6\u4eec\u5728\u590d\u6742\u7684\u6587\u6863\u4e2d\u6478\u7d22\u5bfb\u627e\u7b54\u6848\u5462\uff1f\u7edd\u5bf9\u4e0d\u884c\uff01\u8fd9\u6837\u505a\u53cd\u800c\u4f1a\u8ba9\u4ed6\u4eec\u611f\u5230\u6cae\u4e27\uff0c\u5e76\u8ba4\u4e3a\u4f60\u63d0\u4f9b\u7684\u670d\u52a1\u4e0d\u591f\u4e13\u4e1a\u3002.<\/p>\n\n\n\n<p>\u90a3\u4e48\uff0c\u89e3\u51b3\u65b9\u6848\u662f\u4ec0\u4e48\uff1f <strong>\u62db\u8058\u66f4\u591a\u5ba2\u670d\u4eba\u5458<\/strong> \u5e94\u5bf9\u7528\u6237\u54a8\u8be2\u91cf\u7684\u6fc0\u589e\uff1f\u672a\u5fc5\u5982\u6b64\u3002. <strong>\u521b\u5efa\u5168\u9762\u7684\u5e38\u89c1\u95ee\u9898\u89e3\u7b54\u9875\u9762<\/strong> \u8981\u56de\u7b54\u7528\u6237\u7684\u6240\u6709\u95ee\u9898\uff1f\u8fd9\u63a5\u8fd1\u6b63\u786e\u7b54\u6848\uff0c\u4f46\u8fd8\u4e0d\u591f\u3002.<\/p>\n\n\n\n<p>\u6b63\u786e\u7b54\u6848\u662f <strong>\u5e2e\u52a9\u4e2d\u5fc3<\/strong>, \uff0c \u54ea\u4e2a <strong>\u5982\u4eca\uff0c\u5b83\u7684\u4f5c\u7528\u65e5\u76ca\u91cd\u8981\u3002<\/strong>. \u5728\u672c\u7bc7\u535a\u5ba2\u4e2d\uff0c\u6211\u4eec\u5c06\u8ba8\u8bba\uff1a<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\u4ec0\u4e48\u662f\u5e2e\u52a9\u4e2d\u5fc3\uff1f<\/li>\n\n\n\n<li>\u5e2e\u52a9\u4e2d\u5fc3\u7684\u57fa\u672c\u8981\u7d20<\/li>\n\n\n\n<li>\u4eba\u5de5\u667a\u80fd\u5c06\u57282024\u5e74\u5982\u4f55\u6539\u53d8\u5e2e\u52a9\u4e2d\u5fc3<\/li>\n\n\n\n<li>\u4e00\u4e2a\u5353\u8d8a\u7684\u5e2e\u52a9\u4e2d\u5fc3\u7684\u4f8b\u5b50<\/li>\n<\/ul>\n\n\n\n<p>\u597d\uff0c\u6211\u4eec\u5148\u4ece\u4e00\u4e2a\u7b80\u5355\u7684\u5b9a\u4e49\u5f00\u59cb\u3002.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">\u4ec0\u4e48\u662f\u5e2e\u52a9\u4e2d\u5fc3\uff1f<\/h2>\n\n\n\n<p>\u8ba9\u6211\u4eec\u4ece\u4e00\u4e2a\u7b80\u5355\u7684\u5b9a\u4e49\u5f00\u59cb\u3002. <strong>\u5e2e\u52a9\u4e2d\u5fc3\u662f\u4e00\u4e2a\u7f51\u7ad9\u6216\u4e13\u95e8\u7684\u7248\u5757\uff0c\u65e8\u5728\u5e2e\u52a9\u7528\u6237\u627e\u5230\u95ee\u9898\u7684\u7b54\u6848\u3002.<\/strong> \u5e2e\u52a9\u4e2d\u5fc3\u901a\u5e38\u5305\u542b\u4e0e\u60a8\u7684\u4e1a\u52a1\u76f8\u5173\u7684\u6700\u4e00\u822c\u6027\u548c\u57fa\u672c\u4fe1\u606f\u3002.<\/p>\n\n\n\n<p><strong>\u597d\u4f8b\u5b50<\/strong> \u4f8b\u5982\uff1a\u5982\u4f55\u66f4\u6539\u5bc6\u7801\u3001\u901a\u8baf\u65b9\u5f0f\u7b49\u7b49\u3002\u901a\u5e38\uff0c\u5e2e\u52a9\u4e2d\u5fc3\u5305\u542b\u4e00\u4e2a\u77e5\u8bc6\u5e93\uff0c\u5176\u4e2d\u6709\u5e38\u89c1\u95ee\u9898\u89e3\u7b54\u3001\u6587\u7ae0\u548c\u6559\u7a0b\uff0c\u4ee5\u53ca\u4e00\u4e2a\u7528\u6237\u53ef\u4ee5\u4e92\u76f8\u5206\u4eab\u4fe1\u606f\u7684\u793e\u533a\uff0c\u8fd8\u6709\u5404\u79cd\u901a\u8baf\u6e20\u9053\uff0c\u4f8b\u5982\u7535\u5b50\u90ae\u4ef6\u3001\u804a\u5929\u548c\u793e\u4ea4\u5a92\u4f53\u96c6\u6210\u3002.<\/p>\n\n\n\n<p><strong>\u4e0d\u8981\u628a\u670d\u52a1\u53f0\u548c\u5e2e\u52a9\u4e2d\u5fc3\u6df7\u6dc6\u3002<\/strong>. \u670d\u52a1\u53f0\u53ea\u8d1f\u8d23\u5904\u7406\u5ba2\u6237\u95ee\u9898\u548c\u6295\u8bc9\uff0c\u7136\u540e\u5c06\u5176\u8f6c\u4ea4\u7ed9\u652f\u6301\u56e2\u961f\uff0c\u7531\u652f\u6301\u56e2\u961f\u8054\u7cfb\u5ba2\u6237\u89e3\u51b3\u95ee\u9898\u3002\u76f8\u6bd4\u4e4b\u4e0b\uff0c\u5e2e\u52a9\u4e2d\u5fc3\u63d0\u4f9b\u7b80\u77ed\u7684\u6587\u7ae0\u6216\u6307\u5357\uff0c\u89e3\u7b54\u7279\u5b9a\u95ee\u9898\u6216\u89e3\u51b3\u7279\u5b9a\u96be\u9898\u3002.<\/p>\n\n\n\n<p><strong>\u90a3\u4e48\uff0c\u5e2e\u52a9\u4e2d\u5fc3\u901a\u5e38\u5305\u542b\u54ea\u4e9b\u8981\u7d20\u5462\uff1f<\/strong> \u6211\u4eec\u5c06\u5728\u4e0b\u4e00\u8282\u8ba8\u8bba\u8fd9\u4e2a\u95ee\u9898\u3002.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">\u5e2e\u52a9\u4e2d\u5fc3\u7684\u57fa\u672c\u8981\u7d20<\/h2>\n\n\n\n<figure class=\"wp-block-image size-full\"><img fetchpriority=\"high\" decoding=\"async\" width=\"828\" height=\"665\" src=\"https:\/\/ptipd.uin-malang.ac.id\/wp-content\/uploads\/2024\/05\/image-5.png\" alt=\"\" class=\"wp-image-14910\" srcset=\"https:\/\/ptipd.uin-malang.ac.id\/wp-content\/uploads\/2024\/05\/image-5.png 828w, https:\/\/ptipd.uin-malang.ac.id\/wp-content\/uploads\/2024\/05\/image-5-300x241.png 300w, https:\/\/ptipd.uin-malang.ac.id\/wp-content\/uploads\/2024\/05\/image-5-768x617.png 768w\" sizes=\"(max-width: 828px) 100vw, 828px\" \/><\/figure>\n\n\n\n<p>\u4e00\u4e2a\u597d\u7684\u5e2e\u52a9\u4e2d\u5fc3\u5305\u542b\u51e0\u4e2a\u57fa\u672c\u8981\u7d20\uff0c\u53ef\u4ee5\u5e2e\u52a9\u7528\u6237\u8f7b\u677e\u627e\u5230\u6240\u9700\u4fe1\u606f\u3002\u4ee5\u4e0b\u662f\u8fd9\u4e9b\u8981\u7d20\uff0c\u6392\u540d\u4e0d\u5206\u5148\u540e\uff1a<\/p>\n\n\n\n<p><strong>1. \u77e5\u8bc6\u5e93<\/strong><\/p>\n\n\n\n<p>\u77e5\u8bc6\u5e93\u662f\u5e2e\u52a9\u4e2d\u5fc3\u6700\u57fa\u672c\u7684\u7ec4\u6210\u90e8\u5206\u3002\u5b83\u5c31\u50cf\u4e00\u4e2a\u7ed3\u6784\u5316\u3001\u53ef\u641c\u7d22\u7684\u4fe1\u606f\u5e93\u3002\u8fd9\u4e9b\u4fe1\u606f\u5305\u62ec\u5e38\u89c1\u95ee\u9898\u89e3\u7b54 (FAQ)\u3001\u6587\u7ae0\u3001\u6559\u7a0b\u548c\u6307\u5357\uff0c\u6db5\u76d6\u4ece\u4ea7\u54c1\u7279\u6027\u548c\u529f\u80fd\u5230\u6700\u4f73\u5b9e\u8df5\u548c\u6545\u969c\u6392\u9664\u6307\u5357\u7b49\u5404\u79cd\u4e3b\u9898\u3002\u77e5\u8bc6\u5e93\u8d8a\u5168\u9762\uff0c\u7528\u6237\u5c31\u8d8a\u5bb9\u6613\u627e\u5230\u6240\u9700\u4fe1\u606f\uff0c\u4ece\u800c\u51cf\u5c11\u5bf9\u652f\u6301\u56e2\u961f\u7684\u4f9d\u8d56\u3002.<\/p>\n\n\n\n<p><strong>2. \u7968\u52a1\u7cfb\u7edf<\/strong><\/p>\n\n\n\n<p>\u6210\u529f\u7684\u4f01\u4e1a\u4e0d\u53ef\u907f\u514d\u5730\u4f1a\u9047\u5230\u5927\u91cf\u4ee5\u5de5\u5355\u5f62\u5f0f\u5b58\u5728\u7684\u5ba2\u6237\u652f\u6301\u8bf7\u6c42\u3002\u5de5\u5355\u7cfb\u7edf\u662f\u5e2e\u52a9\u4e2d\u5fc3\u7684\u91cd\u8981\u7ec4\u6210\u90e8\u5206\u3002\u5b83\u7684\u529f\u80fd\u662f\u6536\u96c6\u5ba2\u6237\u54a8\u8be2\uff0c\u5c06\u5176\u5206\u914d\u7ed9\u5408\u9002\u7684\u5ba2\u670d\u4eba\u5458\uff0c\u5e76\u7ba1\u7406\u95ee\u9898\u89e3\u51b3\u6d41\u7a0b\u3002\u4e00\u4e2a\u4f18\u79c0\u7684\u5de5\u5355\u7cfb\u7edf\u80fd\u591f\u786e\u4fdd\u6574\u4e2a\u95ee\u9898\u89e3\u51b3\u8fc7\u7a0b\u7684\u900f\u660e\u5ea6\u548c\u8d23\u4efb\u8ffd\u6eaf\u6027\u3002.<\/p>\n\n\n\n<p><strong>3. \u5728\u7ebf\u804a\u5929\u652f\u6301<\/strong><\/p>\n\n\n\n<p>\u5728\u5f53\u4eca\u4e16\u754c\uff0c\u8bb8\u591a\u7528\u6237\u671f\u671b\u4f01\u4e1a\u80fd\u591f\u63d0\u4f9b\u5b9e\u65f6\u5e2e\u52a9\u3002\u5728\u7ebf\u804a\u5929\u652f\u6301\u662f\u5e2e\u52a9\u4e2d\u5fc3\u4e0d\u53ef\u6216\u7f3a\u7684\u4e00\u90e8\u5206\u3002\u901a\u8fc7\u5728\u7ebf\u804a\u5929\uff0c\u7528\u6237\u53ef\u4ee5\u5feb\u901f\u83b7\u5f97\u95ee\u9898\u7684\u89e3\u7b54\u3002\u6b64\u5916\uff0c\u5728\u7ebf\u5ba2\u670d\u4eba\u5458\u80fd\u591f\u7406\u89e3\u7528\u6237\u95ee\u9898\u7684\u80cc\u666f\u548c\u590d\u6742\u6027\uff0c\u5e76\u5c06\u590d\u6742\u95ee\u9898\u8f6c\u4ea4\u7ed9\u76f8\u5173\u4e13\u5bb6\uff0c\u786e\u4fdd\u7528\u6237\u83b7\u5f97\u51c6\u786e\u7684\u7b54\u6848\u3002.<\/p>\n\n\n\n<p><strong>4. \u793e\u533a\u8bba\u575b<\/strong><\/p>\n\n\n\n<p>\u5e2e\u52a9\u4e2d\u5fc3\u5185\u7684\u793e\u533a\u8bba\u575b\u4e3a\u7528\u6237\u63d0\u4f9b\u4e86\u4e00\u4e2a\u76f8\u4e92\u4ea4\u6d41\u3001\u534f\u4f5c\u89e3\u51b3\u95ee\u9898\u7684\u5e73\u53f0\u3002\u8fd9\u79cd\u7528\u6237\u95f4\u7684\u70b9\u5bf9\u70b9\u77e5\u8bc6\u5171\u4eab\u662f\u5ba2\u6237\u652f\u6301\u7684\u5b9d\u8d35\u8d44\u6e90\u3002\u6b64\u5916\uff0c\u516c\u53f8\u7684\u4ea7\u54c1\u56e2\u961f\u4e5f\u53ef\u4ee5\u4ece\u793e\u533a\u8bba\u575b\u4e2d\u5b66\u4e60\u5230\u5f88\u591a\u4e1c\u897f\uff0c\u4ece\u800c\u6539\u8fdb\u4ea7\u54c1\u5f00\u53d1\u3002.<\/p>\n\n\n\n<p><strong>5. \u5206\u6790\u548c\u53cd\u9988\u89e3\u51b3\u65b9\u6848<\/strong><\/p>\n\n\n\n<p>\u4e00\u4e2a\u4f18\u79c0\u7684\u5e2e\u52a9\u4e2d\u5fc3\u5fc5\u987b\u5177\u5907\u5f3a\u5927\u7684\u62a5\u544a\u548c\u5206\u6790\u89e3\u51b3\u65b9\u6848\u3002\u501f\u52a9\u5206\u6790\u529f\u80fd\uff0c\u4f01\u4e1a\u53ef\u4ee5\u8ffd\u8e2a\u5173\u952e\u7ee9\u6548\u6307\u6807 (KPI) \u5e76\u505a\u51fa\u6570\u636e\u9a71\u52a8\u7684\u51b3\u7b56\u3002\u7528\u6237\u81ea\u52a9\u89e3\u51b3\u95ee\u9898\u7684\u6548\u7387\u3001\u5ba2\u670d\u4eba\u5458\u7684\u5de5\u4f5c\u6548\u7387\u4ee5\u53ca\u6574\u4f53\u5ba2\u6237\u6ee1\u610f\u5ea6\u7b49\u6307\u6807\u90fd\u53ef\u4ee5\u901a\u8fc7\u8fd9\u4e9b\u5206\u6790\u89e3\u51b3\u65b9\u6848\u8fdb\u884c\u8861\u91cf\u3002\u6570\u636e\u5206\u6790\u4f7f\u4f01\u4e1a\u80fd\u591f\u6301\u7eed\u4f18\u5316\u3001\u66f4\u65b0\u548c\u6539\u8fdb\u5176\u5e2e\u52a9\u4e2d\u5fc3\u3002.<\/p>\n\n\n\n<p>\u4e86\u89e3\u4e86\u8fd9\u4e9b\u57fa\u672c\u8981\u7d20\u4e4b\u540e\uff0c\u8ba9\u6211\u4eec\u6765\u770b\u770b\u4eba\u5de5\u667a\u80fd (AI) \u5c06\u5728 2024 \u5e74\u5982\u4f55\u5f7b\u5e95\u6539\u53d8\u5e2e\u52a9\u4e2d\u5fc3\u3002.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">\u4eba\u5de5\u667a\u80fd\u5982\u4f55\u53d8\u9769\u5927\u5b66\u5e2e\u52a9\u4e2d\u5fc3\u670d\u52a1<\/h2>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"828\" height=\"992\" src=\"https:\/\/ptipd.uin-malang.ac.id\/wp-content\/uploads\/2024\/05\/image-6.png\" alt=\"\" class=\"wp-image-14911\" srcset=\"https:\/\/ptipd.uin-malang.ac.id\/wp-content\/uploads\/2024\/05\/image-6.png 828w, https:\/\/ptipd.uin-malang.ac.id\/wp-content\/uploads\/2024\/05\/image-6-250x300.png 250w, https:\/\/ptipd.uin-malang.ac.id\/wp-content\/uploads\/2024\/05\/image-6-768x920.png 768w\" sizes=\"(max-width: 828px) 100vw, 828px\" \/><\/figure>\n\n\n\n<p>\u9ad8\u7b49\u6559\u80b2\u9886\u57df\u4e5f\u672a\u80fd\u5e78\u514d\u4e8e\u4eba\u5de5\u667a\u80fd\u6280\u672f\u7684\u53d8\u9769\u3002\u5982\u4eca\uff0c\u5927\u5b66\u53ef\u4ee5\u5229\u7528\u4eba\u5de5\u667a\u80fd\u6765\u63d0\u5347\u670d\u52a1\u8d28\u91cf\u548c\u5b66\u751f\u7684\u5b66\u4e60\u4f53\u9a8c\u3002\u4ee5\u4e0b\u662f\u4e00\u4e9b\u4eba\u5de5\u667a\u80fd\u5982\u4f55\u53d8\u9769\u5927\u5b66\u670d\u52a1\u7684\u4f8b\u5b50\uff1a<\/p>\n\n\n\n<p><strong>1. \u9762\u5411\u5b66\u751f\u7684\u5168\u5929\u5019\u804a\u5929\u673a\u5668\u4eba\u548c\u865a\u62df\u52a9\u624b<\/strong><\/p>\n\n\n\n<p>\u60f3\u8c61\u4e00\u4e0b\uff0c\u5b66\u751f\u4eec\u53ef\u4ee5\u968f\u65f6\u83b7\u5f97\u884c\u653f\u6216\u5b66\u672f\u95ee\u9898\u7684\u89e3\u7b54\uff0c\u5373\u4f7f\u5728\u529e\u516c\u65f6\u95f4\u4e4b\u5916\u3002\u4eba\u5de5\u667a\u80fd\u804a\u5929\u673a\u5668\u4eba\u548c\u865a\u62df\u52a9\u624b\u53ef\u4ee5\u5168\u5929\u5019\u8fd0\u884c\uff0c\u534f\u52a9\u5b66\u751f\u5b8c\u6210\u4ee5\u4e0b\u4efb\u52a1\uff1a<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>\u8bfe\u7a0b\u6ce8\u518c\uff1a<\/strong> \u804a\u5929\u673a\u5668\u4eba\u53ef\u4ee5\u6307\u5bfc\u5b66\u751f\u9009\u62e9\u9002\u5408\u4ed6\u4eec\u5b66\u4e60\u8ba1\u5212\u548c\u4e13\u4e1a\u7684\u8bfe\u7a0b\u3002.<\/li>\n\n\n\n<li><strong>\u6570\u503c\u68c0\u67e5\uff1a<\/strong> \u5b66\u751f\u53ef\u4ee5\u901a\u8fc7\u865a\u62df\u52a9\u624b\u8f7b\u677e\u67e5\u770b\u81ea\u5df1\u7684\u6210\u7ee9\uff0c\u800c\u65e0\u9700\u5f80\u8fd4\u884c\u653f\u529e\u516c\u5ba4\u3002.<\/li>\n\n\n\n<li><strong>\u5956\u5b66\u91d1\u4fe1\u606f\uff1a<\/strong> \u804a\u5929\u673a\u5668\u4eba\u53ef\u4ee5\u5e2e\u52a9\u5b66\u751f\u5bfb\u627e\u5e76\u7533\u8bf7\u7b26\u5408\u4ed6\u4eec\u6761\u4ef6\u7684\u5956\u5b66\u91d1\u3002.<\/li>\n\n\n\n<li><strong>\u67e5\u627e\u4e00\u822c\u4fe1\u606f\uff1a<\/strong> \u5b66\u751f\u53ef\u4ee5\u901a\u8fc7\u804a\u5929\u673a\u5668\u4eba\u5feb\u901f\u83b7\u53d6\u6821\u56ed\u65e5\u7a0b\u5b89\u6392\u3001\u6559\u5ba4\u4f4d\u7f6e\u548c\u91cd\u65b0\u6ce8\u518c\u6d41\u7a0b\u7b49\u4fe1\u606f\u3002.<\/li>\n<\/ul>\n\n\n\n<p>\u6709\u4e86\u8fd9\u9879\u865a\u62df\u52a9\u624b\u670d\u52a1\uff0c\u5b66\u751f\u53ef\u4ee5\u8282\u7701\u65f6\u95f4\u548c\u7cbe\u529b\uff0c\u4e13\u6ce8\u4e8e\u66f4\u91cd\u8981\u7684\u4e8b\u60c5\uff0c\u5373\u5b66\u4e60\u3002.<\/p>\n\n\n\n<p><strong>2. \u5229\u7528\u4eba\u5de5\u667a\u80fd\u5b9e\u73b0\u5b66\u751f\u670d\u52a1\u7684\u4e2a\u6027\u5316<\/strong><\/p>\n\n\n\n<p>\u4eba\u5de5\u667a\u80fd\u53ef\u4ee5\u5206\u6790\u5b66\u751f\u6570\u636e\uff0c\u4ece\u800c\u63d0\u4f9b\u66f4\u7b26\u5408\u4ed6\u4eec\u9700\u6c42\u7684\u670d\u52a1\u3002\u5927\u5b66\u53ef\u4ee5\u5229\u7528\u4eba\u5de5\u667a\u80fd\u6765\uff1a<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>\u63a8\u8350\u8bfe\u7a0b\u6216\u5b66\u4e60\u9879\u76ee\uff1a<\/strong> \u6839\u636e\u5b66\u751f\u7684\u6210\u7ee9\u3001\u5174\u8da3\u548c\u4ee5\u5f80\u7684\u6210\u5c31\uff0c\u4eba\u5de5\u667a\u80fd\u53ef\u4ee5\u4e3a\u4ed6\u4eec\u63a8\u8350\u6709\u6f5c\u529b\u638c\u63e1\u7684\u5b66\u4e60\u9879\u76ee\u6216\u8bfe\u7a0b\u3002.<\/li>\n\n\n\n<li><strong>\u63d0\u4f9b\u5408\u9002\u7684\u5b66\u4e60\u8d44\u6e90\uff1a<\/strong> \u5982\u679c\u5b66\u751f\u5728\u7406\u89e3\u67d0\u4e9b\u6750\u6599\u65f6\u9047\u5230\u56f0\u96be\uff0c\u53ef\u4ee5\u83b7\u5f97\u9002\u5408\u4ed6\u4eec\u5b66\u4e60\u98ce\u683c\u7684\u989d\u5916\u5b66\u4e60\u8d44\u6e90\u63a8\u8350\uff0c\u4f8b\u5982\u5b66\u4e60\u89c6\u9891\u3001\u4e92\u52a8\u7ec3\u4e60\u9898\u6216\u989d\u5916\u7684\u6a21\u5757\u3002.<\/li>\n\n\n\n<li><strong>\u5bfc\u81f4\u8f85\u5bfc\u670d\u52a1\uff1a<\/strong> \u4eba\u5de5\u667a\u80fd\u53ef\u4ee5\u8bc6\u522b\u51fa\u5728\u7279\u5b9a\u8bfe\u7a0b\u4e2d\u53ef\u80fd\u5b58\u5728\u5b66\u4e60\u56f0\u96be\u7684\u5b66\u751f\u3002\u7136\u540e\uff0c\u53ef\u4ee5\u5c06\u8fd9\u4e9b\u5b66\u751f\u5b89\u6392\u5230\u8f85\u5bfc\u9879\u76ee\u6216\u4e0e\u8bb2\u5e08\u8fdb\u884c\u54a8\u8be2\u3002.<\/li>\n<\/ul>\n\n\n\n<p>\u5229\u7528\u4eba\u5de5\u667a\u80fd\u5b9e\u73b0\u4e2a\u6027\u5316\u670d\u52a1\u6709\u671b\u63d0\u9ad8\u5b66\u751f\u7684\u5b66\u4e60\u6210\u7ee9\uff0c\u5e76\u521b\u9020\u66f4\u6709\u6548\u7684\u5b66\u4e60\u4f53\u9a8c\u3002.<\/p>\n\n\n\n<p><strong>3. \u5927\u5b66\u5458\u5de5\u884c\u653f\u4efb\u52a1\u81ea\u52a8\u5316<\/strong><\/p>\n\n\n\n<p>\u5927\u5b66\u884c\u653f\u4eba\u5458\u7ecf\u5e38\u5fd9\u4e8e\u91cd\u590d\u6027\u7684\u884c\u653f\u5de5\u4f5c\uff0c\u4f8b\u5982\u5b66\u751f\u6ce8\u518c\u3001\u4f5c\u4e1a\u8bc4\u5206\u548c\u6210\u7ee9\u5355\u53d1\u653e\u3002\u4eba\u5de5\u667a\u80fd\u53ef\u4ee5\u81ea\u52a8\u5b8c\u6210\u5176\u4e2d\u4e00\u4e9b\u5de5\u4f5c\uff0c\u4ece\u800c\u5b9e\u73b0\uff1a<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>\u884c\u653f\u4eba\u5458\u6709\u66f4\u591a\u65f6\u95f4<\/strong> \u5904\u7406\u9700\u8981\u4eba\u4e3a\u5e72\u9884\u7684\u66f4\u590d\u6742\u7684\u95ee\u9898\uff0c\u4f8b\u5982\u5b66\u751f\u8f85\u5bfc\u6216\u5904\u7406\u7eaa\u5f8b\u6848\u4ef6\u3002.<\/li>\n\n\n\n<li><strong>\u63d0\u9ad8\u51c6\u786e\u6027\u548c\u6548\u7387<\/strong> \u5728\u6267\u884c\u884c\u653f\u4efb\u52a1\u65f6\u3002.<\/li>\n\n\n\n<li><strong>\u52a0\u5feb\u670d\u52a1\u6d41\u7a0b<\/strong> \u5bf9\u5b66\u751f\u800c\u8a00\u3002.<\/li>\n<\/ul>\n\n\n\n<p>\u901a\u8fc7\u81ea\u52a8\u5316\u884c\u653f\u4efb\u52a1\uff0c\u53ef\u4ee5\u63d0\u9ad8\u5927\u5b66\u5458\u5de5\u7684\u5de5\u4f5c\u6548\u7387\uff0c\u5b66\u751f\u4e5f\u80fd\u83b7\u5f97\u66f4\u5feb\u3001\u66f4\u9ad8\u6548\u7684\u670d\u52a1\u3002.<\/p>\n\n\n\n<p><strong>4.\u501f\u52a9\u804a\u5929\u673a\u5668\u4eba\u548c\u4eba\u5de5\u667a\u80fd\u641c\u7d22\u66f4\u8f7b\u677e\u5730\u83b7\u53d6\u4fe1\u606f<\/strong><\/p>\n\n\n\n<p>\u5927\u5b66\u901a\u5e38\u90fd\u6709\u5305\u542b\u5404\u79cd\u91cd\u8981\u4fe1\u606f\u7684\u7f51\u7ad9\uff0c\u4f9b\u5b66\u751f\u4f7f\u7528\u3002\u7136\u800c\uff0c\u7531\u4e8e\u7f51\u7ad9\u5185\u5bb9\u8fc7\u4e8e\u5e9e\u5927\u6216\u4fe1\u606f\u7ed3\u6784\u4e0d\u591f\u5408\u7406\uff0c\u5b66\u751f\u6709\u65f6\u96be\u4ee5\u627e\u5230\u6240\u9700\u4fe1\u606f\u3002\u4eba\u5de5\u667a\u80fd\u53ef\u4ee5\u901a\u8fc7\u4ee5\u4e0b\u65b9\u5f0f\u5e2e\u52a9\u89e3\u51b3\u8fd9\u4e2a\u95ee\u9898\uff1a<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>\u4e0e\u5927\u5b66\u7f51\u7ad9\u96c6\u6210\u7684\u804a\u5929\u673a\u5668\u4eba\uff1a<\/strong> \u5b66\u751f\u53ef\u4ee5\u7528\u81ea\u7136\u8bed\u8a00\u63d0\u95ee\uff0c\u804a\u5929\u673a\u5668\u4eba\u4f1a\u5e2e\u52a9\u4ed6\u4eec\u627e\u5230\u76f8\u5173\u4fe1\u606f\u3002.<\/li>\n\n\n\n<li><strong>\u5229\u7528\u4eba\u5de5\u667a\u80fd\u6280\u672f\u8fdb\u884c\u641c\u7d22\uff1a<\/strong> \u5229\u7528\u4eba\u5de5\u667a\u80fd\u53ef\u4ee5\u589e\u5f3a\u5927\u5b66\u7f51\u7ad9\u7684\u641c\u7d22\u7cfb\u7edf\uff0c\u4ece\u800c\u5411\u5b66\u751f\u67e5\u8be2\u663e\u793a\u66f4\u51c6\u786e\u3001\u66f4\u76f8\u5173\u7684\u7ed3\u679c\u3002.<\/li>\n<\/ul>\n\n\n\n<p>\u4fe1\u606f\u83b7\u53d6\u66f4\u52a0\u4fbf\u6377\uff0c\u5b66\u751f\u5c31\u80fd\u66f4\u597d\u5730\u5229\u7528\u65f6\u95f4\u5b66\u4e60\u548c\u53c2\u4e0e\u6821\u56ed\u6d3b\u52a8\u3002.<\/p>\n\n\n\n<p><strong>5. \u5229\u7528\u4eba\u5de5\u667a\u80fd\u63d0\u4f9b\u66f4\u5177\u5305\u5bb9\u6027\u7684\u670d\u52a1<\/strong><\/p>\n\n\n\n<p>\u4eba\u5de5\u667a\u80fd\u53ef\u4ee5\u7528\u6765\u521b\u5efa\u66f4\u5177\u5305\u5bb9\u6027\u548c\u65e0\u969c\u788d\u6027\u7684\u670d\u52a1\uff0c\u60e0\u53ca\u6240\u6709\u4eba\u3002\u4f8b\u5982\uff0c\u4eba\u5de5\u667a\u80fd\u53ef\u4ee5\u7528\u4e8e\u5c06\u6587\u6863\u548c\u4fe1\u606f\u7ffb\u8bd1\u6210\u591a\u79cd\u8bed\u8a00\uff0c\u63d0\u4f9b\u624b\u8bed\u7ffb\u8bd1\u670d\u52a1\uff0c\u4ee5\u53ca\u521b\u5efa\u6b8b\u969c\u4eba\u58eb\u53ef\u4ee5\u8bbf\u95ee\u7684\u5185\u5bb9\u3002.<\/p>\n\n\n\n<p><strong>\u4f8b\u5b50\uff1a<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\u5927\u5b66\u53ef\u4ee5\u5229\u7528\u4eba\u5de5\u667a\u80fd\u63d0\u4f9b\u5404\u79cd\u683c\u5f0f\u7684\u8bfe\u7a0b\u6750\u6599\uff0c\u4f8b\u5982\u6587\u672c\u3001\u97f3\u9891\u548c\u89c6\u9891\uff0c\u4ee5\u6ee1\u8db3\u4e0d\u540c\u5b66\u4e60\u98ce\u683c\u7684\u5b66\u751f\u7684\u9700\u6c42\u3002.<\/li>\n\n\n\n<li>\u653f\u5e9c\u673a\u6784\u53ef\u4ee5\u5229\u7528\u4eba\u5de5\u667a\u80fd\u4ee5\u591a\u79cd\u8bed\u8a00\u63d0\u4f9b\u670d\u52a1\uff0c\u5e76\u5728\u516c\u4f17\u5bb9\u6613\u5230\u8fbe\u7684\u5730\u70b9\u63d0\u4f9b\u670d\u52a1\u3002.<\/li>\n<\/ul>\n\n\n\n<p>\u4eba\u5de5\u667a\u80fd\u5728\u9ad8\u6821\u670d\u52a1\u9886\u57df\u7684\u5e94\u7528\u5c1a\u5904\u4e8e\u8d77\u6b65\u9636\u6bb5\uff0c\u4f46\u5176\u63d0\u5347\u670d\u52a1\u8d28\u91cf\u548c\u6539\u5584\u4eba\u4eec\u751f\u6d3b\u8d28\u91cf\u7684\u6f5c\u529b\u5de8\u5927\u3002\u901a\u8fc7\u6301\u7eed\u521b\u65b0\u548c\u53d1\u5c55\u4eba\u5de5\u667a\u80fd\u6280\u672f\uff0c\u653f\u5e9c\u673a\u6784\u548c\u9ad8\u6821\u53ef\u4ee5\u4e3a\u6240\u6709\u4eba\u63d0\u4f9b\u66f4\u5feb\u6377\u3001\u66f4\u4fbf\u6377\u3001\u66f4\u4e2a\u6027\u5316\u3001\u66f4\u9ad8\u6548\u3001\u66f4\u900f\u660e\u3001\u66f4\u8d1f\u8d23\u3001\u66f4\u5305\u5bb9\u7684\u670d\u52a1\u3002.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">\u4e00\u4e9b\u6770\u51fa\u63f4\u52a9\u4e2d\u5fc3\u7684\u4f8b\u5b50<\/h2>\n\n\n\n<ol class=\"wp-block-list\">\n<li><a href=\"https:\/\/help.hubspot.com\/\">HubSpot<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/www.zendesk.com\/\">Zendesk<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/help.salesforce.com\/s\/\">Salesforce<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/support.google.com\/\">Google Workspace<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/www.kommunicate.io\/\">\u4ea4\u6d41<\/a><\/li>\n<\/ol>\n\n\n\n<h2 class=\"wp-block-heading\">\u675c\u9a6c\u65af UIN \u739b\u7405<\/h2>\n\n\n\n<p>\u739b\u7405\u6bdb\u62c9\u7eb3\u00b7\u9a6c\u5229\u514b\u00b7\u6613\u535c\u62c9\u6b23\u56fd\u7acb\u4f0a\u65af\u5170\u5927\u5b66\uff08UIN Malang\uff09\u81f4\u529b\u4e8e\u4e3a\u5b66\u672f\u754c\u63d0\u4f9b\u6700\u4f73\u670d\u52a1\u3002\u8fd9\u4e00\u627f\u8bfa\u7684\u4f53\u73b0\u4e4b\u4e00\u662f\u2026\u2026 <strong>\u5927\u4ef2\u9a6c<\/strong>, \u670d\u52a1\u548c\u6295\u8bc9\u95e8\u6237<\/p>\n\n\n\n<p>Dumas\u65e8\u5728\u8ba9UIN Malang\u7684\u5b66\u751f\u3001\u8bb2\u5e08\u3001\u6559\u804c\u5458\u5de5\u548c\u5176\u4ed6\u5229\u76ca\u76f8\u5173\u8005\u66f4\u4fbf\u6377\u5730\u83b7\u53d6\u4fe1\u606f\u548c\u670d\u52a1\u3002\u901a\u8fc7Dumas\uff0c\u60a8\u53ef\u4ee5\uff1a<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>\u63d0\u4ea4\u6295\u8bc9\uff1a<\/strong> Dumas \u63d0\u4f9b\u4e86\u4e00\u4e2a\u5e73\u53f0\uff0c\u4f9b\u7528\u6237\u63d0\u4ea4\u5173\u4e8e UIN Malang \u5404\u9879\u670d\u52a1\u7684\u6295\u8bc9\u3002\u652f\u6301\u56e2\u961f\u5c06\u53ca\u65f6\u56de\u590d\u5e76\u89e3\u51b3\u60a8\u7684\u6295\u8bc9\u3002.<\/li>\n\n\n\n<li><strong>\u6b63\u5728\u641c\u7d22\u4fe1\u606f\uff1a<\/strong> Dumas \u62e5\u6709\u4e00\u4e2a\u77e5\u8bc6\u5e93\uff0c\u5176\u4e2d\u5305\u542b\u6709\u5173\u739b\u7405\u56fd\u7acb\u4f0a\u65af\u5170\u5927\u5b66 (UIN Malang) \u5404\u9879\u670d\u52a1\u7684\u4fe1\u606f\u548c\u6307\u5357\u3002\u60a8\u53ef\u4ee5\u8f7b\u677e\u627e\u5230\u95ee\u9898\u7684\u7b54\u6848\u3002.<\/li>\n\n\n\n<li><strong>\u63d0\u51fa\u95ee\u9898\uff1a<\/strong> \u5982\u679c\u60a8\u8fd8\u6709\u7591\u95ee\uff0c\u53ef\u4ee5\u901a\u8fc7\u804a\u5929\u529f\u80fd\u76f4\u63a5\u5411 Dumas \u652f\u6301\u56e2\u961f\u54a8\u8be2\u3002.<\/li>\n\n\n\n<li><strong>\u63d0\u4f9b\u53cd\u9988\uff1a<\/strong> Dumas\u6b22\u8fce\u7528\u6237\u53cd\u9988\uff0c\u4ee5\u4fbf\u4e0d\u65ad\u6539\u8fdb\u670d\u52a1\u3002.<\/li>\n<\/ul>\n\n\n\n<p><strong>\u5927\u4ef2\u9a6c<\/strong>, \u4e3a\u4f18\u5316 UIN Malang \u670d\u52a1\u63d0\u4f9b\u667a\u80fd\u89e3\u51b3\u65b9\u6848\u3002.<\/p>\n\n\n\n<p><strong>\u8bbf\u95ee <a href=\"http:\/\/dumas.uin-malang.ac.id\">\u675c\u9a6c\u65af\u00b7\u4e4c\u56e0\u00b7\u9a6c\u6717<\/a> \u73b0\u5728\uff01<\/strong><\/p>\n\n\n\n<p><strong>\u6211\u4eec\u643a\u624b\u5171\u5efa\u66f4\u7f8e\u597d\u7684UIN Malang\uff01<\/strong><\/p>\n\n\n\n<p>\u6765\u6e90\uff1a <a href=\"https:\/\/ai.plainenglish.io\/how-ai-is-reshaping-the-help-center-in-2024-af72b2af14c1\">https:\/\/ai.plainenglish.io\/how-ai-is-reshaping-the-help-center-in-2024-af72b2af14c1<\/a><\/p>","protected":false},"excerpt":{"rendered":"<p>Di Tahun 2024, User Ingin Mandiri Mencari Solusi Di era sekarang, banyak user yang ingin memecahkan masalah mereka sendiri (ini bukan pernyataan asal-asalan, lho!). Sebuah survei dari Hubspot menemukan bahwa 73% user lebih memilih mencari solusi secara mandiri. Tapi, apakah ini berarti Anda bisa lepas tangan dan membiarkan user kebingungan mencari jawaban di dokumen yang [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":14912,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[49],"tags":[],"class_list":["post-14909","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-berita"],"_links":{"self":[{"href":"https:\/\/ptipd.uin-malang.ac.id\/zh\/wp-json\/wp\/v2\/posts\/14909","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/ptipd.uin-malang.ac.id\/zh\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/ptipd.uin-malang.ac.id\/zh\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/ptipd.uin-malang.ac.id\/zh\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/ptipd.uin-malang.ac.id\/zh\/wp-json\/wp\/v2\/comments?post=14909"}],"version-history":[{"count":0,"href":"https:\/\/ptipd.uin-malang.ac.id\/zh\/wp-json\/wp\/v2\/posts\/14909\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/ptipd.uin-malang.ac.id\/zh\/wp-json\/wp\/v2\/media\/14912"}],"wp:attachment":[{"href":"https:\/\/ptipd.uin-malang.ac.id\/zh\/wp-json\/wp\/v2\/media?parent=14909"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/ptipd.uin-malang.ac.id\/zh\/wp-json\/wp\/v2\/categories?post=14909"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/ptipd.uin-malang.ac.id\/zh\/wp-json\/wp\/v2\/tags?post=14909"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}