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Integrated Complaint & Assistance Service Center
The Public Complaints System (DUMAS) of UIN Maulana Malik Ibrahim Malang is present as an integrated platform for assistance services and channeling aspirations of the academic community that covers various dimensions of university services, starting from PTIPD information technology support, academic administration bureaucracy, to specific service units at the faculty level, in order to ensure transparency and effectiveness in resolving various operational obstacles for the realization of an inclusive and responsive education ecosystem.
Each issue you submit has a unique ticket number that allows you to monitor the progress of the handling in real time. real-time until a solution is provided.
Reports are automatically distributed to relevant work units to ensure faster and more targeted response times.
Keeping records of all communications and solutions ever provided makes it easier for you to refer back to similar issues in the future.
All personal information and complaint details are managed with university-standard encryption to maintain the privacy and security of the reporter's identity.
Cutting down on physical bureaucracy; you don't need to visit various work unit offices because all aid coordination is done digitally.
Any feedback (feedback) that you provide after the ticket is completed becomes important evaluation material for the university to continue to improve the quality of public services.
