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Integrated Complaint & Assistance Service Center
The Public Complaints System (DUMAS) of UIN Maulana Malik Ibrahim Malang is present as an integrated platform for assistance services and channeling aspirations of the academic community that covers various dimensions of university services, starting from PTIPD information technology support, academic administration bureaucracy, to specific service units at the faculty level, in order to ensure transparency and effectiveness in resolving various operational obstacles for the realization of an inclusive and responsive education ecosystem.
Each issue you submit has a unique ticket number that allows you to monitor the progress of the handling in real time. real-time until a solution is provided.
Reports are automatically distributed to relevant work units to ensure faster and more targeted response times.
Keeping records of all communications and solutions ever provided makes it easier for you to refer back to similar issues in the future.
All personal information and complaint details are managed with university-standard encryption to maintain the privacy and security of the reporter's identity.
Cutting down on physical bureaucracy; you don't need to visit various work unit offices because all aid coordination is done digitally.
Any feedback (feedback) that you provide after the ticket is completed becomes important evaluation material for the university to continue to improve the quality of public services.
Open the Dumas portal then click the "Submit Complaint" button"
Select the type of service you wish to file a complaint about, then click the "Click to continue" button."
Complete the required fields for the submitted complaint service, then click the "Submit Complaint" button at the bottom of the page.
After submitting your complaint, you will receive a Complaint ID on the new page that appears and in your email address (which you entered on the previous page). This Complaint ID is used to track the status and follow-up of your complaint. You can also track the status of your complaint via the link sent to your email.
Click the "View Complaints" menu in the top menu bar of the Dumas Portal or click the link below.
Enter the Complaint ID that you received when you first successfully created a complaint or the Complaint data containing the Complaint ID that was also sent to your email (the Complaint ID is usually in the format: XXX-XXX-XXXX), then click "View Complaint""
After you enter a valid ID and email, you will enter the Dumas Complaints portal and you can receive complaint services from the party handling your complaint.
